ASCEND PILATES| Privacy Policy
Last updated: April 2026
At Ascend Pilates, your privacy matters to us. This Privacy Policy explains what personal information we collect when you visit our website (ascend-pilates.com), book a class, subscribe to our newsletter, or contact us — and how we use, protect, and share that information. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
Information you provide directly
Name, email address, and phone number (when booking a class or contacting us)
Payment and billing information (processed securely through our booking platform, Momence)
Email address (when subscribing to our newsletter or promotional updates)
Any health or physical condition information you voluntarily share with our instructors
Information collected automatically
IP address, browser type, and device information
Pages visited, time spent on our site, and referring pages
Cookie data (see Section 5 below)
This technical data is collected automatically by Squarespace (our website host) and any embedded tools on our site.
2. How We Use Your Information
We use the information we collect to:
Process and confirm class bookings and purchases
Communicate with you about your sessions, schedule changes, and studio updates
Send newsletters, promotions, and announcements (only if you have subscribed)
Improve our website and understand how visitors use it
Respond to your questions and customer service requests
Comply with legal obligations
We do not sell your personal information to third parties.
3. How We Share Your Information
We share your information only as necessary to operate our business:
Momence (booking platform): Processes your class reservations and payment information. Momence has its own privacy policy governing how it handles your data.
Squarespace (website host): Hosts our website and may collect analytics data about site visits.
Email marketing platform: Used to send newsletters to subscribers who have opted in.
Instagram: We embed our Instagram feed on our site; Instagram may set cookies or collect data through this integration.
Legal requirements: We may disclose your information if required by law, court order, or to protect the rights and safety of our studio, staff, or clients.
We do not sell, rent, or trade your personal information.
4. California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
Right to Know: You may request that we disclose what personal information we have collected about you, the categories of sources, and how we use it.
Right to Delete: You may request that we delete personal information we have collected about you, subject to certain exceptions.
Right to Correct: You may request that we correct inaccurate personal information we hold about you.
Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising. If this ever changes, we will update this policy and provide an opt-out mechanism.
Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.
To submit a request, please contact us at:
Email: hello@ascend-pilates.com
Phone: (619) 736-1467
We will respond to verified requests within 45 days. We may need to verify your identity before processing your request.
5. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use our site. Cookies we use include:
Essential cookies: Required for the website to function properly (e.g., maintaining your session when booking a class).
Analytics cookies: Help us understand how visitors interact with our site (e.g., Squarespace Analytics).
Third-party cookies: Set by embedded tools such as our Instagram feed. These are governed by the respective third party's privacy policy.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our site. For more information on managing cookies, visit your browser's help documentation.
6. Data Retention
We retain your personal information only as long as necessary to provide our services, maintain our business records, or comply with legal obligations. Client booking and payment records are retained for a minimum of 3 years. Newsletter subscribers' data is retained until you unsubscribe. You may request deletion of your data at any time (see Section 4).
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Payment information is handled by Momence and is not stored directly on our website. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at hello@ascend-pilates.com and we will promptly delete it.
9. Third-Party Links
Our website may contain links to third-party websites (such as Momence, Instagram, or our booking platform). This Privacy Policy applies only to ascend-pilates.com. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Ascend Pilates
841 Turquoise St, Suite 107
San Diego, CA 92109
Email: hello@ascend-pilates.com
Phone: (619) 736-1467
© 2026 Ascend Pilates · San Diego, CA · ascend-pilates.com